PAWS Awardees
UConn Health employees from across the organization are honored with our PAWS and TEAM awards at celebrations held twice a year. We celebrate individuals for consistently performing above and beyond the job's expectations, exhibiting being Part of a team, an Awesome attitude, a Wonderful Work Ethic, and Superior Service. In addition, we honor groups that further the mission of UConn Health by demonstrating Togetherness, Effort, positive Attitude, and Motivation.
Congratulations and Many Thanks to Our Honorees!
PAWS Spring/Summer 2023
On Tuesday, June 20, at noon in the Keller Auditorium and virtually, the UConn Health community came together to honor over 35 individuals from our prestigious workforce with a 2023 Spring/Summer PAWS or a TEAM award.
Watch the Ceremony
Continuing with our "Seasons of Gratitude," send your deserving colleagues a congratulatory message on our UConn Health Wall of Gratitude.
PAWS Honorees
Submitted by Brian Kugel, Ophthalmology Technician, UConn Medical Group, Surgery - Ophthalmology
Anita will go above and beyond to assist/help her co-workers with everything and anything. She "jumps" in when a doctor's team is behind to help the workflow and patient experience. She will do extra testing for the patients even when not assigned for that task without hesitation or question. Anita always arrives at work with a positive attitude and a smile on her face each day, making the work environment much more pleasant. She is always willing to learn procedures or techniques without judgement. She tends to be a "go getter" not a "downer". Anita arrives on time consistently and rarely ever calls out. If sick, we usually need to make her leave. If she is not 100% she will still arrive with her pleasant attitude and "can do" spirit without complaint.
Submitted by Deborah Cowles, Former Assistant Nurse Manager for Endocrinology, Osteoporosis, Infectious Diseases and Diabetes Education, Currently, Associate Compliance Officer, Accreditation and Regulatory Affairs
Amy consistently goes above and beyond in helping her team, regardless of their location! She recently jumped into an order situation that had gone unresolved by many. She not only corrected an error, but also tracked the shipment and hand-delivered it to my office once received! These supplies were critical to our clinic and Amy followed it through to the end. Although she does not work in the clinics, her role is vital to our success; Amy works hard to keep things running smoothly and on time! Amy never gets flustered while troubleshooting a situation; her voice is always calm and pleasant, her emails are specific and concise, she listens intently and is always eager to help. Regardless of "who" placed an order or "where" something originated, if Amy's involved, she sees the task to completion. This reflects Amy's commitment to UConn Health, our patients, and the importance of teamwork! While the OP was in between Directors, Amy managed multiple orders and billing issues single-handedly to ensure there was no lapse to our supply or delivery. She was my go-to for weeks!
Submitted by the Patient Experience Team
Emily went above and beyond for a long-term medicine inpatient. The inpatient team had a long-term patient with very high expectations and extremely frequent demands. Emily met with this patient almost daily, sometimes multiple times a day and even weekends to try and make sure the patient's meals met her expectations, though they were very difficult and at times abusive. Emily did not let the patient's behavior deter her and continued to provide amazing service to the patient.
She has continued to show a wonderful attitude and customer service presence in difficult patient scenarios.
She has consistently shown up when called to difficult patient situations. She goes above and beyond to make the patient happy and to ensure that requests are met.
The Patient Relations team is so thankful to have her apart of the UConn Health staff.
Submitted by Lucius Downey, Infrastructure Architect, IT Enterprise Technology
Roger is great because he's a natural leader. There is no one wondering why he is the team leader. He is not only tech-savvy, but he's also a great communicator, with the ability to empathize and sympathize with others. He empowers his team members and sets the standard.
Roger is always kind to others. His attitude is positive, which is infectious not only to his team members but also to the people he helps. Sometimes, if you are having issues with your technical equipment, this can put you in a bad mood. Roger, with his positive attitude, can reassure people that everything will be OK.
Manager Same as nominator Roger is very good at managing his workload and time well. He's always eager to take on special projects and able to accomplish the task in a timely manner. He is accountable, responsible, and organized, which are just a few qualities of his professionalism.
I've seen Roger take on some special projects that are not easy. Roger is reliable and knowledgeable, and at times I've asked him to assist some of our VIP users. This is not an easy task because of their schedules alone. Roger has always managed to work with their busy schedules to resolve their issues. This is not a piece of cake when you are dealing with more than one VIP at a time; time is limited, and they can't afford to have the computer down.
Submitted by Dante Bautista, Staff Nurse, UConn Medical Group - Internal Medicine
Alison Kozakiewicz "Allie" as we fondly call her, exemplifies teamwork at UConn. She is a medical assistant at Farmington Internal Medicine. As soon as she became a member of our team, she worked harmoniously right away with providers and all the staff as well, providing excellent patient care. She also consistently offered herself as resource person to every new medical assistant that comes to our clinic, without reservation. Allie has an awesome attitude and is a pleasure to work with. As I said, she is very approachable and has a very calming presence, even navigating with some of her more challenging patients with ease and professionalism. She talks calmly, clearly and politely to everyone she converses with.
Allie has an amazing work ethic. She worked well with providers, clinical/support staff and patients. Her wonderful character was highlighted when our clinic became short staffed for almost a year, due to COVID and other staff issues, she displayed her dedication to work, making sure she provides excellent patient care, staying late after clinic hours and making sure the clinic is ready prior to opening.
Allie consistently provides superior service. She cares about our patients, making sure their needs are met with utmost care. She goes above and beyond, always making patient care a priority. She collaborates with our providers concisely. She treats all the staffs with respect, she even exerts significant efforts to recognize every special occasion for them. That is why she is admired and appreciated by her patients, their families, and the staff.
Submitted by Kara Parker, Clinical Nurse Specialist, UConn John Dempsey Hospital, Professional Practice and Clinical Excellence
Frank demonstrates daily that there is no "I in the work TEAM." No matter what assignment or task he completes, Frank is never too busy to lend a helping hand. He is always aware of his surroundings and looks out for all members of the UConn Health team. He acknowledges and has a sixth sense as to when a second set of hands might be needed and is always magically available. Frank is never inconvenienced; he will even check in later if he has helped with a particular situation to make sure everyone involved is okay. When he is at work, he is present! Frank always greets you with a smile and a hello, even if you do not notice him at first. He is always pleasant, respectful, and eager to help a colleague, patient, or patient's loved one. Never voicing any negativity, Frank always finds the positive to a given situation. Frank is an employer's dream! He is kind, respectful, efficient, and determined. Kind to all he encounters. Respectful towards colleagues, patients, and patients' loved ones. Efficient in his duties within his role as a transport aide. He is determined to make everyone's day a little brighter and easier. When Frank is assigned as your transport aide, you know you are well cared for.
There are many instances where Frank has shown superior service. He often interrupts what he is doing to lend a helping hand. However, one instance that really triggered this recognition award was when Frank was completing what he thought was a simple request to bring IV poles to a floor in need when he saw me running to secure doors to the patient elevators to prevent a patient from leaving the unit. Frank immediately diverted his task at hand and entered the unit to assist with the aggressive patient. To no surprise, Frank was the one to stop the patient from leaving through the main elevators after the patient had left the unit. He calmingly spoke to the patient, de-escalated the situation, and detained the patient before he could leave the hospital without authorization and medical clearance. When it was determined that the patient was unsafe to self and others, Frank continued to hold the patient until campus police and security arrived. He stayed with staff until he knew we were all okay and the situation was controlled and continued on to complete his IV pole delivery request. Not long later, I again saw Frank on the unit looking in on the patient and checking in on the staff member who was assigned to sit with the patient. Frank could have easily carried on with his assigned task, but noticed we were alarmed, in need of help, and potentially in harm's way. Frank is always there when you need him, it is a hidden talent! The staff and I are forever thankful for our UConn Hero today and every day!
Submitted by Jennifer Sposito, Clinical Program Coordinator, Clinical Effectiveness Administration
Brooke is our Stroke Nurse Navigator. Brooke visits outpatients to let them know she will be following them through their transition from inpatient to outpatient. There was a complex stroke patient on our service who is post thrombectomy (right groin approach). With her exemplary critical thinking skills, she brought a diagnosis/medical idea to the neurology team during rounds when she felt that the right leg weakness was unexplained and out of proportion to the strength in the rest of the leg. This prompted the neurology team to look closer and found a right iliopsoas weakness, the patient underwent CT of abdomen and pelvis that confirmed right retroperitoneal hematoma! This example of clinical excellence displayed highlights Brooke’s incredible attention to detail in the care of this patient which may have ultimately saved the patient from further serious complications including his/her life.
Brooke is always smiling! She spends every day with the patients at the forefront of all she does, and they love her.
Brooke has a tremendous focus and clinical diligence related to the safety of our stroke patients. She goes above and beyond providing her cell phone number to them and spends countless hours helping them to feel better, connecting them to services way above her normal role of nurse navigator. An amazing example of high reliability, and the hallmark of a great catch!
Submitted by Daniel Warriner, Chaplain, Spiritual Services
Sara is the Assistant Nursing Manager of the Intermediate Unit. The moment that I first saw Sara be a great part of a team was at an employee appreciation event. There were food trucks with free food available, but many of the staff were busy and couldn't leave the floor. I witnessed Sara take over the care of patients while allowing her staff to feel appreciated and supported, giving them the opportunity to get some free food! She navigated similar conversations with numerous staff (at least three that I personally witnessed) throughout the day. When I checked in with her and asked if she wanted to go to the event, she deferred saying she already felt supported and appreciated and she in turn wanted to appreciate the staff under her care. I noticed her care for her team as an essential element of a team player!
Sara has a great amount of experience and skills as a great nurse. But what makes me think her attitude is exemplary is that she uses those amazing skills as part of her job to serve other staff and to provide better care for the patients. I have routinely seen her check in with staff when they have a burdensome or consuming caseload, and she offers a hand in ways to ease the burden of her coworkers.
She has an incredible amount of patience for difficult situations. She shows care for the person when she cares for staff. She also shows patience for the patients. To those patients who have difficult personalities, she is present and attentive to concerns. In one recent incident, a patient yelled at her staff member. While firmly expressing protection for her coworker, she also attentively checked in with the patient to find what if anything the floor could do to meet the patient's unmet needs. She is really a great example of the Safety Champ phrase "Mentor Each Other" and 200% Accountability. I really appreciate that about Sara and am glad to work with her. It has been a joy to get to know Sara over my past 3 years at UConn. I have been able to ask her many nursing questions and been able to learn about her and appreciate her as a person as well.
Submitted by Shirley Rowe, RN, BSN, CNIII, Staff Nurse, UConn Medical Group - General OB
I wanted to take a moment to share with you how much Heidi is appreciated in all that she does every day. I had the opportunity to witness her exceptional dedication and support during a particularly challenging period in our OBGYN department. When there was a shortage of nurses, leaving the entire department in a difficult situation, Heidi stepped up to the plate and went above and beyond to ensure that our patients received the care they needed. It was incredibly stressful, but I would not have made it through the day without Heidi's help. She put her work aside to make sure the patients were being taken care of. She was very busy and never complained. This is nothing new in all the years I have worked for her. She would help at the front desk and with rooming patients when the medical assistants were short. Before Heidi took on her role, our department faced significant challenges, but since she joined our team, the department has drastically improved. Her leadership has been a turning point for me. At a time when I was considering leaving, feeling overwhelmed and unsupported, she managed to secure approval for an additional RN position. As a result, our Women's Health department now boasts nine nursing positions, which has significantly alleviated the workload and improved the overall atmosphere. Heidi works hard every day to make sure everyone in our office is ok and does not need anything. She also holds employees accountable, including myself, to ensure the office is running smoothly and safely when the providers or patients have concerns. I feel very lucky to have Heidi as a manager in Women's Heath.
Submitted by Elizabeth Minor Fiscal Coordinator, UConn Center on Aging
Christine Zonghetti has a great work ethic, excellent knowledge of the job and is always willing to help others learn. She enjoys teachable moments and is quick to recognize when a colleague needs extra help and guidance. Christine always has a smile on her face and sees the possibilities in everything. No matter how busy she is, she makes time to help others and teach a new process. Christine's attitude helps keep the office motivated and focused and she displays a "can do" attitude every day. Christine goes above and beyond to meet every deadline, putting 120% into it. She works hard to make sure she has the information gathered to meet the deadline and communicates with the staff impacted when she's waiting for documents. Christine is consistently adjusting her time management to meet the deadlines and needs of the department. In Center on Aging, Christine was the primary point person for grant submission and grant award management for a couple months while staff was being hired. In that time, Christine managed all faculty grant submissions, annual grant award reporting and other needs of the staff in a timely manner. Christine went above and beyond by dedicating time to each faculty member and their needs. She is also a strong communicator and provides feedback and updates to each faculty member she works with on a project. She communicates effectively and professionally on every topic.
TEAM Honorees
Submitted by Heather Myrick Nurse Practitioner, UConn Medical Group - Endocrine
Members: Setareh Alipourfetrati, MD, Luriza Glynn, APRN, Amber Bene, Betsaida Carrion, MA, Lisa Cincotta, MA, Kim Cortigiano, RN, Kim De Gumbia, MA , Kim Kingsland, MA, Brendan Lane, MA, Luis Leon, MD, Vincent Leone, MD, Yongho Minale, MD, Sue Nyerick, RN, Carolina Ortiz, MA, Tanya Reed, MA, Lucy Sokolsky, MA
The whole team worked together, over 3 months, to implement a practice improvement project to increase Continuous monitoring use in the primary care clinic. This required attendance of educational sessions to learn a new workflow, and teaching from all members of the staff, this included the MA's, RNs and physicians. This was not easy and required support from all members of the team. They learned new skills, knowledge and became advocates for our patients. They did not concern themselves with additional responsibilities and focused entirely on improving patient care. Our project was a success, and we did increase CGM use in the clinic.
Submitted by Amanda Uricchio, Medical Assistant, Neag Comprehensive Cancer Center
Members: Madison Bond, RN; Christina Nelson, RN; Michelle Cihlar, RN; Michael Dombrowksi, RN; Marie Ziello, LCSW; Thomas Fan, RN; Brianna Shive, RN; Domonique Carnot, RN; Ashley Pelletti, RN; Susada Inthavong, RN; Rezarta Xhindole, RN; Mitchel Wright, DO; Resham Pawar, MD; Samantha McPeck, MD; Nicole Bernskoetter, DO; Snehal Naik, MD; Gage Hurlburt, DO; Suzanne Ferreira, RN; Nicole Cuevas, RN; Shiromi Herath, MD
I would like to thank the entire care team of my late grandfathers from the bottom of my heart. I am a UConn Health employee, and my grandfather was admitted to this unit for a few weeks. This team was truly amazing. They made sure my grandfather's final moments were the best possible. Special shout out to Christina and Mike, thank you for everything you did for my grandfather and family! Whenever we would ask for something, we would see Christina LITERALLY RUN! She was compassionate, empathetic, loyal, and kind. You could truly tell she loved her job! On behalf of me and my whole family, thank you, all so much for all you do and for making our final moments so memorable! We could NEVER thank you enough.
Submitted by Kinga Kaczan, Assistant Nursing Manager, Endoscopy Procedure Center Unit
Members: Jennifer Carlson, BSN, Kathleen Pirozzi, BSN, Dave Policastro, RN
The Endoscopy nurses worked together to support a patient in need, out of normal circumstance. One day, the endoscopy nurse team noticed that a patient was in the hallway near the Endoscopy Department at the Procedures Center. The patient was lost and unsteady on his feet, leaning against a wall unable to walk. He was looking for Radiology in the MS building. The patient's family dropped him off at the wrong location without realizing. The Endoscopy nurses without hesitation grabbed a wheelchair and brought this patient to the MS building, which was quite a distance away. Upon arrival the Endoscopy nurses noticed the patient's glucose monitor beeping. The patient's blood sugar at that time was 41 and they got Radiology Department nurses to treat the patient immediately. With a blood sugar of 41 this patient could have gone into coma or had a seizure. The Endoscopy nurses showed above and beyond caring attitude and potentially saved this patient's life. They are fully committed to UConn Health mission to support National Patient Safety Goals.
Nightingale PAWS
Tammy has been a mentor for years, continuously advancing her knowledge and sharing her passion for education every day. Tammy regularly precepts Advanced Practice Providers, APRN students, nursing students, and new staff within the ICU, sharing her knowledge of critical care.
Tammy participated in the CHA sepsis task force initiative. This sparked a deep interest in meeting sepsis guidelines, educating the public through literature, and initiating the sepsis campaign at UConn Health. She completed a project and manuscript entitled “An Educational Needs Assessment Identifying Opportunities to Improve Sepsis Care.” Tammy completed her doctoral degree and had her article published in BMJ Open Quality Journal.
Tammy was an active member of the Schwartz Center Rounds Planning Committee and a panelist. Using this platform, Tammy has provided emotional support to many staff throughout the UConn Health community. She assisted staff through very vulnerable and emotional experiences. Tammy puts others first and does not demand anything in return. Her ability to support and comfort families is very apparent in her caring and soft manner when interacting with people. Tammy has strived to make the ICU at UConn Health an exceptional place to receive medical care. Tammy has been a Member of the American Association of Critical Care Nurses since 1996. She has also been a member of the American College of Nurse Practitioners and the Connecticut Advanced Practice Registered Nurse Society. Tammy has committed 30 years to caring for critically ill patients and making the ICU a better place to work and receive care.
Lorraine is an example to her peers. She has a strong sense of teamwork and is among the first to help her peers and coworkers. She is a hard worker and always has a smile on her face, which puts a smile on all our faces. She is compassionate and dedicated to her patients, who speak highly of her. She is liked by all her coworkers, surgeons, students, and those who meet her. She is a teacher, a mentor, and an education advocate Lorraine takes the extra time to talk to her patients and help decrease their anxiety before surgery. She is patient and calm and has an air of approachability about her. She utilizes the process of positive thinking and good thoughts of healing post-surgery. As a result, patients are calmer and feel they are in good hands.
Lorraine volunteered at the hospital in her town while in nursing school and set an example for her daughter, who also became involved in volunteer work. Lorraine’s most recent work is helping a single mother who had suffered a traumatic brain injury and required help with light chores, shopping, and the care of her twins.
Lorraine is well-trained to provide advanced specialized anesthesia care. She has demonstrated her leadership, dedication, advocacy, and safety of patient care over the years. As an instructor, Lorraine has influenced many future advanced practice nurses she has taught. She has spent much of her life helping others in need.
Patti is not only an amazing nurse, but she has the heart of a teacher. She prides herself in passing along decades of experience to the next generation. Patti is approachable and kind. She teaches other nurses to look outside the box for solutions. Our patients are lucky to have her.
Patti became the go-to person for figuring out where to get saline syringes when supplies were low. She would go down a list of over a dozen pharmacies until she found what the patient needed. She has done the same for medication shortages, bandages, and so much more. She must have spoken with every pharmacy in the community. When our surgeons need a hard-to-find medication or medical supply, they say, “Ask Patti.”
Patti seems to know everyone by name and has spent years nurturing relationships out in the community. Among the many hats she wears, Patti is our point person for communicating with multiple wound care and nursing agencies, ensuring there is no delay in care. She receives numerous phone calls and photos of wounds throughout the day from nursing agencies, patiently guiding them through wound care recommendations.
She has touched so many people’s lives. Many of our patients are angry and scared when they come out of surgery with a colostomy bag or a large wound vac. They can be uncooperative while learning to care for their colostomy because they are in pain. Patti seems to understand this better than anyone. Her compassion, light humor, and humanity always carry the day. She gets our patients through their darkest times. This is a gift. It is one thing to attain skills and basic knowledge of the nursing profession, but gaining a patient’s trust is another skill altogether
Wendy is a role model and mentor for the oncology nurse navigation team she leads. She skillfully navigates new patient referrals and identifies barriers to successfully support a new patient’s transition into the Neag Comprehensive Cancer Center during one of the most difficult and scary times in their lives.
Wendy’s commitment to quality care, evidence-based practice, and impeccable data tracking, and her transformational leadership skills and dedication to training the next generation have benefitted everyone on the oncology nurse navigation team and beyond.
Wendy is the foundation of her team, often being the first in and the last to leave daily. She averages 30-40 new patient referrals a month in addition to the active lung, melanoma, and sarcoma patients she sees throughout their treatment. Wendy consistently exceeds expectations and does this with the patients, staff, and Cancer Center community at the forefront.
Wendy’s commitment to the community is the foundation of her role. Wendy is the first point of contact when a patient is diagnosed with cancer. She consistently assesses barriers to care and arranges for services, including social workers, finance office, education, specialty care, or support when patients are scared or unsure of what will happen. She consistently participates in community events for cancer awareness.
Wendy has been an oncology nurse navigator for over 10 years and has been employed at UConn Health for over 30 years. She has pioneered the nurse navigation program in the Cancer Center and is the reason for its success and continued growth. Wendy’s work helps reduce cancer morbidity and mortality by eliminating barriers to timely access to cancer care.
Kevin Thompson makes everyone around him better at their job. On top of managing his own assignment at night, Kevin manages the entire unit. He works tirelessly as a liaison between staff, patients, the unit manager, and nursing supervision. He has excellent bedside skills and a calming presence in challenging situations. Kevin is the nurse you want on your team. He gives his best and expects the same in return.
On a recent night shift, a patient was transferred to Kevin’s floor from the PACU following lumbar surgery. Kevin received a report that the patient was still groggy from anesthesia. When Kevin began assessing the patient, he immediately knew that the patient’s word-finding wasn’t normal postoperative grogginess. Kevin called a Rapid Response, and Kevin’s rapid assessment and intervention helped identify a dural tear with air and stroke, getting the patient the care they needed without delay.
Kevin is an advocate and champion for communities of color. He has participated in the Attitudes and Perspectives for the Communities of Color Campaign and “Black Men: Take Charge of Your Health.” In 2009 he co-founded the Brandon and Kevin Thanksgiving Food Drive and Christmas Toy Drive.
Being a nurse isn’t a job for Kevin, it is who he is. Kevin readily shares his expertise in training and guiding new nurses. He identifies knowledge gaps and creates education targeting nurses and aides to improve everyone’s practice.
Robin sees most of the patients in the Huntington’s Disease (HD) clinic, provides education for other APRNs and RNs, and makes herself available for rotating student nurses at all levels. Her knowledge of our families distinguishes her as a provider who cares.
Robin knows her patients. She jokes that she knows the names of their pets. She understands the importance of human touch and is not afraid to hold the hand of the dying patient, hug the caregiver, or shed a tear with a grieving family. To watch her with our patients is a joy. She can make a patient with very advanced HD smile. Her gift of compassion cannot be taught. It is intrinsic.
Robin was asked to join the board of directors of the Connecticut chapter of the Huntington’s Disease Society of America (HDSA). She was the organizer of the HD Education Day, which was a state-wide hybrid conference that was held at UConn in 2021. She has participated in many events sponsored by the CT HDSA chapter, including walks, speaking events, and HDSA-sponsored support groups.
Robin brings a sense of caring, knowledge, and integrity to the care of HD patients. She understands the disease and its impact on a patient and family. She treats every family equally, regardless of their situation. She embodies the principles of nursing: autonomy, beneficence, justice, and non-maleficence.
Submit a PAWS
Know a member of our UConn Health community deserving of our gratitude who consistently exhibits being Part of a team, an Awesome attitude, a Wonderful Work Ethic, and Super Service?
Nominate a TEAM
Is there a special work group, cross-functional work group, task force, special project team department, or committee that demonstrates Togetherness, Effort, positive Attitude, and Motivation that furthers the mission of UConn Health?
Fall/Winter 2022 PAWS Honorees
Submitted by Bert Romeo Shannon, CIT Project Manager, IT Project Management Office
Maggie was a member of the Mayo Clinic Neurology & Movement Disorders Interface project team. Maggie is one that makes herself available to mentor and help out the team, including me as the PM whenever necessary. Having little experience in EPIC workflow, the roles of each team and the people who work on those teams, Maggie provided me and the team with support we don't often see.
Maggie has a zero nonsense style, she does not allow herself or the project to get wrapped up with drama related to difficult personalities, vendor lack of knowledge or other issues that naturally arise during projects. She has this innate ability to pivot on a dime to get to the meat of the matter and weed out the nonsense that often bogs teams down. Maggie has an incredible work ethic. She is always the first on a call, always submits her deliverables on time and in a way that is easy to understand. She has this incredible enthusiasm for the work she is doing which results in this trickle effect on the project, the team and the project results.
I firmly believe this project was so successful due to Maggie's depth of knowledge as not only an EPIC Subject Matter Expert but knowing her customers' (the lab) workflow, processes and procedures, the way she is able to change up her communication style, knowing exactly the audience to whom she is speaking or emailing (translating issues, successes, and other project details to an AVP, a user, a peer, the PM or the vendor).
Submitted by R. Jose De Fraga, Technical Analyst 1, IT Enterprise Technology
Matthew Chamberland brings a drive and initiative to our Information Technology department. These are attributes that he has a surplus of; in an unpredictable work environment they speak volumes of him as a worker and individual. It is one of his many strengths as a technician. UConn Health IT benefits from Matthew's proficiency and consistent willingness to go above and beyond in the course of his duties.
Working with Matthew has been an opportunity (and privilege) to collaborate with him. I have been able to witness firsthand his growth as a technician and person. Matthew has an ability to adapt to change when things don’t work out according to original plan; he handles those changes with courtesy and professionalism. This has not only left a strong impression on our team but on our user base as well. This, in and of itself, is a valuable skill that speaks volumes of Matthew’s character. He not only manages to handle the stress of our environment that comes with the workload but he overcomes the challenges that result in high-pressure situations with a consistently positive attitude.
As a University Helper, Matthew consistently makes himself available to all his coworkers. He has lent his talents as a technician to other IT teams including Desktop Engineering, Field Support Services (both Mac and PC), as well as to various special projects. Many times he has taken on duties well outside of his job description without any hesitation; always being ready for the next task at hand. He’s also highly skilled with inventory management, helping to maintain thousands of devices, and peripherals. Matthew is responsible for keeping the Munson Road IT setup room and tech areas clean and organized, no small feat in light of the chaotic work place!
Matthew has been an invaluable asset in helping the Desktop Engineering team make available the computers and needed peripherals for our organization's Windows 7 to 10 upgrade. This has smoothed a long and complicated process. He works in an efficient and timely manner setting aside our allocated devices, getting their required software images setup and ready for our team to further configure. Matthew has also been quick to go above and beyond during our upgrades by participating in the delivery of the upgraded PC’s and was quick to establish a rapport with the heads of each area to optimize the logistics of delivery. Our progress with converting over from Windows 7 to 10 has benefited greatly from Matthew's contributions. A prime example of this would be our recent upgrade in the Summer of 2022 for the Cardiology department’s Merge Cardio devices. During this endeavor, Matthew went above and beyond what was asked of him, Matthew was a major factor in our meeting our timeline with this project. His role in this did not go unnoticed and was met with praise by our department's leadership.
Congratulations, Matt!
Submitted by Dr. Sophia Saeed, Professor, Associate Dean for Clinical Affairs, School of Dental Medicine, and Heather Sperry, Clinical Practice Manager, Dental Financial Services
Marisol has been phenomenal in helping coach members of our team in private sessions of staff development. We wanted to take this approach instead of a disciplinary approach because we felt it was more aligned with the mission of UConn Health and the goals of achieving employee engagement. Marisol has been generous with her time and expertise and has worked tirelessly with various staff members, including managers, supervisors, and front-line staff.
Marisol has a positive and enthusiastic attitude, even when we ask her to work with some of our most challenging team members. She is so expert in her area that she is able to quickly figure out what type of coaching each person needs and what they will be receptive to. She has really helped us achieve our goal of improving attitudes of our staff, as well, by showing that we are investing in their growth, rather than scolding them for not achieving performance metrics.
Marisol lives and breathes service. Not only does she give generously of her time, but her impact on superior service is magnified because her work with our team members has improved the customer service we provide our patients, residents, faculty, students, and also each other.
Submitted by Barbara Paquette, Executive Assistant - Neuroscience
Michael goes above and beyond with a pleasant attitude, and tries to help even when it is not in his job description to do so. I had an issue with a Husky Buy order and he tried to guide and help resolve it even though it was beyond his scope to do so. It was not necessary, yet very appreciated. Michael has a positive, can do attitude, and it is contagious. He exlemplifies customer service to a tee and even at the end of the day, it doesn't change. This should be acknowledged.
Going above and beyond is rare these days, but Michael tries to help with issues and in my case, and he still tried to get an answer and found a way to point me in the right direction to get problem resolved. It took time away from other calls and other work, but he followed through regardless. I have seen Michael stay on the phone and do follow up until an issue gets resolved. He does not forget or push things off to someone else. Superior service means results, and being treated in a way that makes you remember and maybe want to spread that to the next person. Positivity is indeed contagious!
Submitted by Jennifer Sposito, Clinical Program Coordinator, Clinical Effectiveness Admin
Aviva has gone ABOVE AND BEYOND to help the hospital with an incredibly difficult workflow for our vulnerable Stroke Population. There are patients that span the care continuum and go from the Emergency Department, the Hybrid OR and the Intensive Care Unit to receive all the appropriate care they need to save them from debilitating disability. Part of this is that we have to have seamless flow processes in our workflow, but also within our EPIC workflow and documentation. Part of our Thrombectomy Capable Stroke Center is ensuring proper workflow documentation for this high risk population from the ED to OR to ICU. Aviva has been instrumental in creating an appropriate EPIC workflow for these areas that DO NOT all merge and match. When things seemed impossible to solve pieces of the puzzle, she never gave up! This determination brought multiple team players from EPIC, administration, education and the Stroke Center together. It was inspiring to see her always go back to the drawing board, determined, and coming back with problems solved. After over a year of trials and tribulations, she has figured out this puzzle and helped the team succeed in creating a great workflow!
We appreciate her perseverance and willingness to always go above and beyond with every barrier and struggle. She has broken down all these barriers and never gave up! After over a year of trials and tribulations, she has figured out this puzzle and helped the team succeed in creating a great workflow!
Submitted by Karen Altomari-Nelson, Clinical Program Coordinator, UConn Medical Group - General Neurology
Thank you Tasha for going up and above to assist me in helping initiate auth for a patient's procedure. I called Tasha to see if she was available to help with a stat auth and my call went to voice mail so, I sent a message to radiology pre-cert to assist me in getting a stat auth for a patient, completely forgetting that stat auths go to the department PSR. Pre- cert sent me a message back reminding me of this and said they were really busy today and short staffed so they regretfully could not help and to reach out to my PSR. I completely understood and I reached out to my PSR, who had just stepped out of the office and would address my request when she returned. I was concerned that this delay in initiating the auth would make it less likely to be approved today and prevent me in moving forward in making arrangements, not knowing if this was possible or not today. in the meantime Tasha returned my call. I thanked her for calling me back and told her I know she is busy, so I will wait for a return call from my PSR. She said she will at least initiate it for me so that I will know if I can move forward with trying to schedule or not. She stated "Patient care comes first, she is happy to help." She initiated the PA for me and was told it was pending review. So, I knew to call the facility and cancel the procedure scheduled for today and let the provider know to touch base with the patient to ensure she was stable to wait. Knowing this information quickly helped me make a good plan of care for the patient and ensure patient safety. Thank you Tasha for going out of your way, during an extremely busy day, to ensure safe, quality, patient care. Your efforts were greatly appreciated.
Submitted by Dr. Sophia Saeed, Professor, Associate Dean for Clinical Affairs, School of Dental Medicine
We have been short-staffed in Donna's unit for the last few months. Donna has chipped in to help keep operations running smoothly. She has volunteered to stay late and come in on weekends to keep things organized so that the rest of the team can focus on their day-to-day tasks during the work week. She also works extremely well with the students and residents, providing patient and experienced guidance on dental lab work. Despite months of being short-staffed, Donna has had an awesome "let's find a way to make it happen" attitude. While we know the understaffed situation is not sustainable, we greatly appreciate how positive Donna has been.
As noted above, Donna has offered to work evenings and weekends to keep the lab work from backing up significantly. In addition, during her actual working hours, she is often multi-tasking. Donna exhibits superior service to the patients through her superior service to the students and residents whom she teaches and guides. Her decades of experience are channeled through her patient and intentional instruction with the learners. She treats the learners, her co-workers, and all others whom she interacts with in a respectful manner and she is universally liked and respected.
Submitted by Katherine Calderon, Clinic Office Assistant, UConn Medical Group - COVID
Jamie is an avid gameplayer - anytime we have issues at the COVID testing site she is the first person to jump in and try to solve the problem at hand without hesitation. She is always looking out for others and ensuring that everyone is running smoothly to ensure the job gets done right! She is a great role model for others and is extremely knowledgeable. She has many leadership qualities. She has solved IT problems in the past that no one could figure out with our computers and printers when everyone else gave up.
Jamie's level of customer service is profound in every way - anytime any patient walks through the door her level of respect and hospitality to our patients at UConn cannot be matched. She always presents our patients with attentiveness, informative answers, and a great connection. She aims to help others no matter what the issue is. She is always happy even when times get stressful and is looking to uplift others. Jamie is always looking out for the needs of a department. Any time she takes time off she always takes the initiative to plan and ensure everything in the department is all set and that everyone is good to go for orders, supplies, etc. She is very considerate as a coworker. Every morning she comes in to help set up for the COVID testing site no matter what and she is always checking to make sure orders are in place throughout the day. I would trust Jamie wholeheartedly as a patient.
There is not one specific action that Jamie has done that focuses on superior service, everything she does exemplifies this. I can list many things that Jamie does to ensure that the level of service provided is avid. She is the most selfless caring person I have met. Patients come in many times with scheduling issues or questions and Jamie is always willing to guide them. With everything changing within COVID Operations and the testing site Jamie is always willing to come and help, she is always my go to person. She is the best coworker hands down in my entire career and I cannot think of anyone better for this award.
Fall/Winter 2022 TEAM Honorees
Submitted by Amie Gardner, Medical Records Coding Tech 1, Health Information Management
Members: Lisa August, CPC,CST; Amie Gardner, CPC, and Santina Sosa, CPC
Our team works together so well. When someone is out of the office, in need of help or anything else, each of the coders are quick to step up to help out one another. Communication within our group is outstanding as well. While Santina was out on vacation for 3 weeks, I had taken over her work as well as my own. After she returned from vacation, Lisa was out on Jury Duty. While she was out, Santina & I worked together to make sure that Lisa's work was getting done in a timely matter. Also, with the end of fiscal year coming upon us, we've all joined together to make sure we get as many charges out as possible so that we can meet & exceed our financial goals for HIM.
Submitted by Katy Coyle, Director MSI Ambulatory/Rehab Services
Members: Inpatient Rehab Members - Judy Aiello, Karen Bailey, Angela Beausoleil, Kathleen Callahan, Jessica Ciarlo, John Deleo, Scott Flanagan, Scott Nivola, Tiffany Palmisano, Kimberley Preleski, McKenzie Reimando, Gianna Rozea, Xiara Stringer, Shania Teitelman, Katheryn Verbyla, Christine Zaczynski Per Diem Members - Michelle Ahmed, Tasneen Hussain, Briana Kulik, Rachel Levesque, Jessica Marcucci, Alexandria Rinaldi, Marla Roscoe, Hannah Simpson, Lucinda Soares, Anna Thomas, Michael Turovac
I have had the great honor of overseeing this amazing group of employees for the past four years. I have never seen such dedication, fortitude, teamwork, and commitment in an entire group of people at one time. When COVID cases first emerged within our healthcare institution, this team adapted effortlessly to the demands on the units. They truly worked together as a TEAM during this stressful time, not only looking out for each other but picking up extra shifts and staying after their shift ended, whenever it was necessary, to ensure our patients were getting the care they needed. Our census in the hospital has remained very high since COVID and they have continued to work tirelessly, despite significant staffing shortages at times, to prevent any delays in patient care. In all my years in healthcare I can honestly say I have never worked with such a remarkable group of individuals that maintained the level of professionalism and true dedication to their profession. Despite the demands asked of them, they never complained or acted out. These are our true heroes and so deserving of this PAWs recognition.
The entire inpatient rehab staff continually work late and pick-up extra shifts, based on the high hospital census, to ensure discharges are not delayed and care is provided in a timely manner. This can often be very overwhelming when faced with critical staffing shortages, however, they always seem to get it done. I would be remiss to say that the phenomenal leadership team for our inpatient rehab group, led by Christine Zaczynksi and Xiara Stringer, have been instrumental and invaluable in keeping our team informed and engaged. They provide continual support and encouragement to their team. Our recent shift to procedures, formerly considered inpatient surgeries, moving to outpatient surgery, have been dependent upon these patients being cleared and safe to go home by our therapists. Despite the challenges they may be facing on any given day, our team is always dedicated to ensuring these patients are properly evaluated to prevent delays in discharge and added cost to the institution. They are truly deserving of this wonderful recognition.
Submitted by Brooke Medel, Clinical Patient Navigator, UConn Medical Group - General Neurology
Members: ICU - Tammy Devino, APRN; Luanna Gelinas, RN; Patrica Hurley, RN; Alisha Morrell, RN; Gracia Mui, MD 6th Floor - Kaamya Bhandari, MD; Erica Bowen, CAN; Jason Carrese, MD; Minal Dave, RN; Jessica Demarest, RN; Audrey Gediman, RN; Maria Rodriguez, RN; Lindsey Stefens, RN IU - Kara Parker, RN; Sofia Talaniec Neurology - Ahmed Elmashad, MD PGY-4; Priya Narwal, MBBS; Alberto Varon Miller MD, PGY-2 Radiology - Donald Hoang Stroke Coordination - Jennifer Sposito, RN; Brooke Medel, RN Transportation - Frank Nigro UConn Fire Department; UConn Police Department; UConn Dispatch
The 6th floor nurse Maria Rodriguez is a new nurse who was assessing the patient and notified Lindsey Stefens, her preceptor, that the patient was acutely confused and to come and assess the patient. Lindsey and Maria assessed the patient together and decided to call a Stroke Alert. While awaiting for the acute time arrival, Lindsey Stefens RN, Maria Rodriguez RN, Audrey Gediman RN, Jessica Demarest RN, Erica Bowen- CNA, Minal Dave RN supported the patient at bedside, obtained vital signs, took a blood sugar and got the patient ready for transport for CT scan. Dr. Alberto Varon Miller, Dr. Ahmed Elmashad and stroke team support Jennifer Sposito and Brooke Medel, as well as ICU RRT team with Tammy Davino, assessed the patient briefly and brought the patient to CT with Frank Nigro transportation. In CT, patient received CT, CTA and CTP, with Donald Hoang assistance who also provided a CD disc of the imaging. Dr. Carrese and Dr. Kaamya Bhandari met with the team in the CT to discuss the plan of care and provide any additional necessary medical information necessary. Dr. Narwal was notified to evaluate imaging and ultimately patient was deemed a Thrombectomy candidate. This weekend’s Thrombectomy plan for the weekend was to transfer patients to Hartford Hospital and patient needed to be transferred out to this level of care right away. Lindsey Stefens provided handoff to accepting ICU RN Alisha Morrel while Tammy Davino organized the entire transfer process, calling Hartford Hospital Transfer line and putting in necessary discharge orders, reconciling orders and completing all the paperwork needed. Supporting ICU staff Patty Hurley and attending Dr. Gracia Mui assisted in the patient transfer plan. Case management Alicia Watras was able to assign Molissa Ostapowicz to the case to assist in transferring patient to a higher level of care. Luanna Gelinas was covering for ICU front desk and provided necessary paperwork for transport, with the assistance of IU providing necessary forms, Sofia Talaniec and Kara Parker. Life Star arrived quickly, within 5 minutes and UConn Dispatch, Fire Department and Police Department were able to block the roads and provide a safe pathway for transportation. This incredibly timely response from start to finish took an entire village to ensure the patient had all of the necessary care they needed to get to the right place at the right time. This display of teamwork was inspiring to be part of and watch the team in action!
The story stated above exemplifies how well UConn Health can work together and enhance our services. Even when placed in a situation where the patient is requiring a high level of care, all the members exemplified how to communicate and work together with one another, with the patient at the center of the care, to get the patient quickly and safely to where they need to go.
Submitted by Teresa Works, Social Worker 2, Neag Comprehensive Cancer Center Unit
Members: Manju Abraham, APRN; Biree Andemariam, MD; Nancy Baccaro, APRN; Emily Baker, LMSW; Jessica Bartolucci, MA; Leslie Bell, MA; Melissa Correa, MA; Frank Formanek, RN; Zoe Green, Randy Henry, RN; Sasia Jones; Genice Nelson, DNP, MSN, APRN; Jodi Patrick, RN; Nicole Romaniello, RN; Mary Samson, APRN; Jackie Stratoudakis, RN; Franklin Ude; Teresa Works, LCSW
Since its inception in 2002, the New England Sickle Cell Institute and CT Bleeding Disorders (NESCI/ CTBDC) teams have sought to provide clinically excellent, state of the art care, with access to cutting edge research and technology, due to regional and national collaborations with adult sickle cell providers. As a comprehensive multidisciplinary team including physicians, advanced practice nurses, registered nurses, medical assistants, social workers and researchers, all members of the team have a voice and input into patient care. The team works closely to coordinate care across environments, from the patient's home to the clinic, emergency department and inpatient settings. SCD patients have access to our NESCI infusion room, where they can access Erythrocytapheresis- a life-saving blood transfusion as needed. This procedure has also been performed on an inpatient basis, for SCD patients having acute chest syndrome, which has saved lives. SCD patients can also access new disease modifying treatments, which reduce the frequency of acute pain crisis. Having less frequent pain crisis, reduces utilization of the Emergency department as well as inpatient admissions. Our NESCI/ CTCDC teams coordinate care on a daily basis with the inpatient medical and Hemo-Onc teams to ensure patients have a brief length of stay and services are in place to keep them in their community. We also collaborate with our community-based partners participating in fund raising events which raise awareness of the diseases impacting our patients. Our team is patient focused and care plans are developed with the patient at the center of a culturally competent team. Patient centered, state of the art care has reduced inpatient length of stay, and frequency of hospitalizations. Having the ability to administer disease modifying infusions, blood transfusions and acute pain management in our NESCI infusion room reduces hospitalizations and utilization of the Emergency department. It also drastically improves the quality of our patients' lives. As a result of the quality of SCD/ bleeding disorder services, patients have traveled and relocated from out of state to access care in our programs. We have grown from a small (50) patient specialty program to the largest provider of Adult Sickle Cell care in New England with over 350 patients.
As above. In addition, several of our providers have presented at Regional and National conferences to promote and educate other providers across the country on SCD and the benefits of a multidisciplinary teams, specializing in rare bleeding disorders. Many of our team providers have been with the program since the inception in 2002, when we were a small team of (4) and have worked very hard to develop the scope of services that are currently being offered, including research studies. Our patient population, being primarily brown and black patients have a space in which their needs can be met by working with providers who understand their needs and their struggles. Imbedded social work ensures that social determinants of health including housing, food, transportation, and other services are being assessed and needs met. Behavioral health assessment and therapy are also provided if needed as well as work with patients and their families to address any concerns. In summary, although small, our NESCI team has achieved national and international prominence for our state-of-the-art adult Sickle Cell care. We have improved patient quality of life and access to care while reducing frequency and acuity of Sickle cell disease pain crisis. We have also by doing so, reduced patient hospitalizations, utilization of the Emergency Department saving the hospital millions of dollars in expense, while simultaneously generating revenue through provision of outpatient services.
Submitted by Linda Knighton, UConn Medical Group, Internal Medicine Associates, East Hartford
Members:Melissa Baisden; Christine Biolo, APRN; Niko Broodie-Murray, MD; Dorothy Buslewicz; Cathleen Campbell, MD; Jillian Davis; Michael Fischer, MD; Robin Gilbert, APRN; Melisa Jackson; Linda Johnson-Thomas; Penny Krivickas; Vinutha Maregowda, MD; Priscilla Ramos; Arlene Scarlett, APRN; Cynthia Stelma; Michele Tardif, RN, ANM, Johanna Tirado, Renee Young; Kathleen Zacherl, MD Retirees - Diana Boyd, Wendy Mohr, Tyshawn Williams
We have recently been through so many staff changes with retirements and staff changing jobs; however we have always stuck together and managed to keep it together. There has been days that we have been short staffed and you would never know it as we greet our patients with a smile and treat them with every courtesy and respect they deserve.
Michele [Tardiff], our leader, has developed serval committees to enhance the practice and how we interact with the patients. For example, we have a diversity committee that help us with questions and concerns that may develop here in the office, also education.
Michele is always looking for ways to ensure that we are working not only efficiently but as a team, and she also encourages a family environment... which is not difficult because in EAST HARTFORD, WE ARE A FAMILY.