Frequently Asked Questions

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What services are available from Enterprise IT Operations?

Please review the product and service information.

How can I get help building an application or database?

Please check with the Enterprise IT Systems.

How do I request a new service?

Please email ITPurchasingDA@uchc.edu or call the Service Desk 860-679-4400.

How can I find out hardware and software prices?

For printer and computer hardware, visit computer purchase and support plans. For software, visit buy software. The Service Desk is also available to assist. Call 860-679-4400.

How do I order new hardware (PC, Mac, printer)?

Please review the computer purchase and support webpage or call the Service Desk at 860-679-4400.

What software is available?

Please check the buy software webpage.

How do I order or update software?

Email ITPurchasingDA@uchc.edu or call the Service Desk 860-679-4400 for assistance.

How can I get a network port activated?

Visit the Network Access and Port Connection information page or call the Service Desk at 860-679-4400 for assistance.

How do I contact and find out more about the Service Desk?

Visit the Service Desk webpage or call 860-679-4400.

How do I check on a work order?

Please call the Service Desk at 860-679-4400.

How do I check on a purchase?

Please email ITPurchasingDA@uchc.edu.

How do I escalate a problem?

Please visit the Service Desk webpage for escalation information.

What are the response times for work orders?

Response times for work orders are dependent upon the magnitude of the request. The most common requests and their response times are as follows:

Create new system accounts: 3 days upon receipt of manager approval
Deliver new computer: 5 days once IT receives the computer from West Dock
Deliver 5 or more new computers: 20 days once IT receives computers from West Dock

What are the response times for reported incidents (Service Desk)?

Please review the Service Desk webpage.

Who do I contact for IT Billing questions?

Please email ITPurchasingDA@uchc.edu.

Who do I contact to have my PC fixed?

Please call the Service Desk at 860-679-4400.

Where can I access the latest version of Symantec Endpoint Protection (Antivirus)?

Please visit the Research IT webpage.